Privacy Policy
Effective Date: May 9, 2026 · Kogneev AI Tech · www.recallyo.com
1. Introduction
This Privacy Policy explains how Kogneev AI Tech ("we", "our", or "us") collects, uses, stores, and protects your information when you use Recallyo.
By using Recallyo, you consent to the practices described in this Privacy Policy.
2. Information We Collect
A. Information You Provide
We may collect:
- Name and email address
- Login credentials
- Uploaded PDFs, notes, and study materials
- Messages or support requests
- Billing details
B. Automatically Collected Information
We may automatically collect:
- Device information and browser type
- IP address
- Usage activity and session data
- Cookies and analytics information
C. AI Processing Data
Uploaded documents and content may be processed by AI systems to generate flashcards, summaries, quizzes, and educational outputs.
3. How We Use Information
We use your information to:
- Provide and improve the Service
- Generate AI-powered study materials
- Authenticate users and process payments
- Prevent fraud and abuse
- Analyze platform usage
- Provide customer support
- Improve AI quality and performance
- Send updates and service communications
4. AI and Data Processing
Your uploaded content may be processed using third-party AI providers. We may send portions of uploaded data to external AI services strictly for flashcard generation, question generation, summarization, and educational analysis.
We take reasonable steps to ensure secure processing.
5. Data Retention
We retain information for as long as your account remains active, as needed to provide services, to comply with legal obligations, and to resolve disputes and enforce agreements.
You may request deletion of your account and associated data.
6. Sharing of Information
We do not sell personal data. We may share information with:
- Payment processors
- AI infrastructure providers
- Cloud hosting providers
- Analytics providers
- Legal authorities if required by law
Third-party providers are expected to maintain appropriate safeguards.
7. Cookies and Tracking
Recallyo may use cookies and similar technologies to maintain sessions, remember preferences, improve performance, and analyze traffic.
You may disable cookies through your browser settings, though some features may not function properly.
8. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no internet-based service is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be stored or processed outside Malaysia, including in countries where our infrastructure providers operate. By using the Service, you consent to such transfers.
10. Children's Privacy
Recallyo is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such data collection, we will take reasonable steps to delete the information.
11. Your Rights
Depending on applicable laws, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Request export of your data
- Object to certain processing activities
Requests may be submitted through our support contact at support@kogneev.com.
12. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective when posted on this page. Continued use of Recallyo after updates constitutes acceptance of the revised Privacy Policy.